It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. Get help from eBay. You’ll receive the return shipping label credit on your monthly invoice. I sold a small item for $250 and had a tracking number, buyer claims it was not delievered depsite tracking number recorded as being delivered by Australia Post. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. After that time, either you or the buyer can ask us to step in to help resolve the issue. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. Use TAB key to navigate results. If you’re a managed payments seller, learn how refunds work. eBay's final decision is based upon their sole discretion. This reflects doubt. Tick the box beside I want a refund or I want the item. a lot of times it's a picking error from the Seller so make sure you check your picking slip and the stock level before accusing the customer. So I told her about the tracking info and she claims she did not receive the item and she wants a refund! Learn more about our signature confirmation requirements. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. You can dispute/report the feedback as fraudulent or inaccurate. In the past week I have had 2 buyers claim an item is not received and requesting a refund. When a buyer opens a request, please be aware that funds related to the sale may be put on hold. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 business days expire. Select More actions beside your item and then I didn't receive it. Be sure to report the buyer to eBay as well to help future sellers. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Waiting for your buyer’s payment after resolving an item not received request? If a buyer is lying, they will use any sign of doubt to prolong their claim and try to get their item for free. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters. If you and the buyer haven’t been able to resolve the issue within 3 business days, you can ask us to step in to help. If the buyer is questionable and receives another report in the future, eBay can go back and remove negative feedback if they didn't remove it before. You should report missing packages to the shipping carrier you used—they may be able to help. I've advised him to lodge a complaint with AP and perhaps initiate an item not received claim in the resolution centre. Try not to feel cheated and realize that buyer complaint is a nasty part of having to do online business. After refunding the buyer, report the buyer to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The one absolute way to protect yourself as a seller is to use eBay or PayPal shipping labels. There are four possible reasons you will experience an "item not received" case, which I will elaborate upon in the following segments. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Read our article on what to do if you haven’t received your item. If you’re a managed payments seller, once a hold is lifted, you’ll receive your funds in your next payout. The buyer pays quickly, and you send the item without concern. The buyer claims that he didn't received the item eventhough the tracking number said the item is de 11-03-2020 Buyer via eBay's global shipping program … Once the issue is resolved, or we find it in your favor, the hold is lifted and the funds are available again. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Tip You’ll also see your response options: Add tracking details: You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. See our page on payments holds on your sold items, Are you a buyer who hasn’t received the item you bought? You give all this info but the real truth is even if you use paypal shipping labels if thers is NO TRACKING the seller is shit out luck and the BUYERS are using this day in day out to scam sellers of items and they then you have Ebay taking the side of the BUYER and they get ther money back and the item. View cart for details. I shipped an item and purchased tracking. What to do when a buyer opens an item not received request on eBay, what to do if you haven’t received your item. Your business cannot be the exception to the rule. The buyer will be refunded through their original payment method, and you may be eligible for a final value fee credit on your next invoice. Use TAB key to navigate results. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. Sorry but IMO you either send with full tracking to the buyer's address or you replace/refund without question. Using one of those two services provided to you ensures that you have done everything possible from your end to ensure the buyer's package is en route to the address the buyer provided. “All the messages told the same story,” she says. The order total is the value of the items purchased plus shipping and tax. But the buyer issued the Ebay claim "Item not received", because the item arrived later than expected. This article is accurate and true to the best of the author’s knowledge. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If the total cost of the item was more than $10, follow the eBay case procedure. , or buyer claims item not received ebay find it in your favor, the date you the! 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